 |
 |
 |
| |
 |
|
BACKGROUND
eGain Communications is a leading industry provider of interaction management software for the Internet, helping businesses transform traditional customer support centers into eService
organizations. One of eGain's premier products is eGain Assistant, a computerized conversational agent that provides an interactive and personal way for users to get information online, 24 hours a day, 7 days a week.
|
|
|
| |
THE CHALLENGE |
|
THE SOLUTION |
|
| |
As the demand for mobile functionality in the customer service industry increased, eGain also realized that many of its customers' users required support while away from their desktops.
eGain offers its Assistant product through web browsers, but adding mobile access would increase customer reach and satisfaction,
making it an even more useful product.
|
|
eGain found the perfect fit for its needs in Curious Networks' Continuum™ Embedded Edition. Continuum's robust and highly
efficient presentation server integrated cleanly into eGain Assistant, offering the industry's first out-of-the-box wireless virtual agent in a fraction of the time anticipated.
|
|
|
| |
 Curious Networks is a great go-to-market partner for wireless development.
We were very impressed that with Continuum Embedded, we were able to deploy eGain Assistant to
all mobile devices in a fraction of the time we expected.
- Tom Rearick, VP of Product Development - eGain
|
|
|
|
|
|
|
