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BACKGROUND
Boston-based Circles is an innovative personal services provider that offers cost-effective work/life benefits to help attract, retain, and motivate employees. Circles' employee and customer loyalty programs provide timesaving services, allowing users to more efficiently leverage time in the office.
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THE CHALLENGE |
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THE SOLUTION |
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For Circles, staying ahead of its competition means expanding its services to a wider audience and exceeding customer expectations. As the number of Circles' users away from the office (e.g., at an airport, commuting on the train) grew, Circles sought to provide its customers with an increased number of ways to order and check the status of their requests. Wirelessly-enabling its offerings coincided with Circles' mission to provide leading edge technology and proprietary knowledge with high-touch assistance.
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After evaluating a number of solutions, Circles saw Curious Networks' Continuum™ Enterprise Edition as the most robust and comprehensive mobile solution for its needs. Circles' innovative services delivered through Curious Networks' mobile presentation server created multiple new communication channels, improving customer convenience and increasing overall
satisfaction.
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 By extending our customer support to wireless devices, Circles can offer customers numerous access options that help speed response times and provide a more
cost-effective method of communication.
- Janet
Kraus, CEO and co-founder
- Circles
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