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BACKGROUND
ABN
AMRO is one of the world's largest
international banking groups with
assets of USD 500 billion. Major
North American affiliates include
ABN AMRO Incorporated, ABN AMRO
Asset Management (USA) LLC, LaSalle
Bank in Chicago, Standard Federal
Bank, and Michigan National Bank.
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THE CHALLENGE |
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THE SOLUTION |
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ABN
AMRO services over one million
retail mortgage customers in North
America. Each day its call centers
received roughly 40,000 calls
by customers seeking current information
on their account status. Simultaneously,
lower mortgage rates encouraged
many new customers to refinance
through ABN AMRO, creating an
influx of new inquiries into the
call center. By increasing the
number of customer self-service
contact points through mobile
access, ABN AMRO would better
balance the inbound inquiry volume
between the call center and Internet-based
service, providing customers with
faster access to the information
needed.
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ABN AMRO chose Curious Networks' Continuum™ Enterprise Edition as the simplest
and most effective way to mobilize all its applications, while simultaneously managing
the risks involved with new technologies. |
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 Continuum clearly
stood apart from other software products because
of its ability to seamlessly integrate with
our existing IT systems, while providing us
the scalability and performance we require.
- Dr. Matthias Autrata, SVP, Information Technology - ABN AMRO
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