Curious Networks' Continuum Mobilizes Customer Support Apps
16:00 PM GMT on Aug 14, 2001
PR Newswire
Curious Networks, a leading provider of mobile-enablement software,
today announces that Boston-based Circles, a leader in the concierge and
life-management services industry, has selected Continuum(TM) to mobilize
its customer support applications. Using Curious Networks' Continuum(TM),
the mobile industry's premier application development platform and
presentation server, Circles will provide its customers a wireless
touch-point, accessible through the user's choice of any Internet-enabled
device. For the first time, Continuum(TM) will enable Circles' customers
to request personal assistant services, such as scheduling a dog walker,
finding a house cleaner, securing concert tickets or arranging and
planning a birthday party via cell phones, pagers and PDAs.
"With a technology-savvy customer base of busy mobile professionals,
Circles' new wireless services are perfect examples of applications that
make sense in the wireless environment," said David Cutler, CEO of Curious
Networks. "Circles' implementation of Continuum(TM) not only provides an
array of new touch-points for its customers, but it also demonstrates how
wireless technology can bring businesses additional customer support
tools."
Circles' customers can now conveniently request personal services
through their wireless devices, 24 hours a day, regardless of their
location. Designed to support millions of users, Continuum(TM) provides
Circles with next-generation technology that allows for the addition of
future wireless devices, without requiring re-coding or customization for
each new device. Continuum(TM) provides the scalability needed to support
the growing customer base, while helping Circles to reduce call center
costs and increase productivity.
"By extending our customer support to wireless devices, Circles can
offer customers numerous access options that help speed response times and
provide a more cost-effective method of communication," said Janet Kraus,
CEO and co-founder of Circles. "Because Continuum(TM) integrates
seamlessly with our existing infrastructure, our IT investment is
protected and only requires minimal staff resources."
At a time when more companies are extending e-commerce to new channels
to support a growing number of mobile employees, partners and customers,
Continuum(TM), a stand-alone packaged software solution designed for
enterprise-wide deployment, enables businesses to build and deliver
customized applications across the widest range of devices without the
time and cost associated with coding for each appliance.
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