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Wireless Developer Network - Daily News

Curious Networks' Continuum Mobilizes Customer Support Apps
16:00 PM GMT on Aug 14, 2001
PR Newswire

Curious Networks, a leading provider of mobile-enablement software, today announces that Boston-based Circles, a leader in the concierge and life-management services industry, has selected Continuum(TM) to mobilize its customer support applications. Using Curious Networks' Continuum(TM), the mobile industry's premier application development platform and presentation server, Circles will provide its customers a wireless touch-point, accessible through the user's choice of any Internet-enabled device. For the first time, Continuum(TM) will enable Circles' customers to request personal assistant services, such as scheduling a dog walker, finding a house cleaner, securing concert tickets or arranging and planning a birthday party via cell phones, pagers and PDAs.

"With a technology-savvy customer base of busy mobile professionals, Circles' new wireless services are perfect examples of applications that make sense in the wireless environment," said David Cutler, CEO of Curious Networks. "Circles' implementation of Continuum(TM) not only provides an array of new touch-points for its customers, but it also demonstrates how wireless technology can bring businesses additional customer support tools."

Circles' customers can now conveniently request personal services through their wireless devices, 24 hours a day, regardless of their location. Designed to support millions of users, Continuum(TM) provides Circles with next-generation technology that allows for the addition of future wireless devices, without requiring re-coding or customization for each new device. Continuum(TM) provides the scalability needed to support the growing customer base, while helping Circles to reduce call center costs and increase productivity.

"By extending our customer support to wireless devices, Circles can offer customers numerous access options that help speed response times and provide a more cost-effective method of communication," said Janet Kraus, CEO and co-founder of Circles. "Because Continuum(TM) integrates seamlessly with our existing infrastructure, our IT investment is protected and only requires minimal staff resources."

At a time when more companies are extending e-commerce to new channels to support a growing number of mobile employees, partners and customers, Continuum(TM), a stand-alone packaged software solution designed for enterprise-wide deployment, enables businesses to build and deliver customized applications across the widest range of devices without the time and cost associated with coding for each appliance.